Refund Policy
This policy explains the refund and cancellation terms applicable to KWT Digital courses and related KWT Digital services operated by KWT EDUCATION. KWT Digital is a part of KWT EDUCATION.
On this page
Please read this policy together with our Terms of Use and Pricing page. This public website does not currently operate an online payment checkout. Paid enrolments and client services are arranged separately; the applicable quotation, invoice, or written agreement governs each paid transaction.
1. Free Courses and Free Certificates
Free courses and free certificates have no purchase price. No refund is available for standard free learning access because no course fee has been charged.
2. Paid Courses and Enrolments — No Refunds
Except where a refund or other remedy is required by applicable law, all confirmed payments for paid courses, digital learning materials, enrolments, and related digital services are non-refundable.
Please review the course description, included content, access conditions, assessment requirements, and applicable price before making a payment.
The no-refund policy applies to circumstances such as:
- Change of mind after purchase.
- Failure to use or complete a course.
- Failure to achieve a passing score or obtain a certificate.
- Dissatisfaction with personal learning outcomes.
- Duplicate purchase where a refund is not legally required (such cases may still be reviewed for correction).
- Failure to meet a learner’s own technical or scheduling requirements, where the service was accurately described.
This policy does not exclude remedies that cannot legally be waived, including any refund, cancellation, or other rights required by applicable law (including applicable Indian consumer-protection law).
3. Paid Business Services
Paid SEO audits, digital marketing services, website development, consultations, and other client engagements offered under KWT Digital (a part of KWT EDUCATION) are governed by the accepted quotation, proposal, invoice, statement of work, or separate service agreement.
Amounts paid for confirmed work are not refundable except where required by applicable law or expressly agreed in the relevant written engagement.
Any cancellation charges, work already performed, milestones, deposits, and deliverables must be handled according to the applicable agreement and mandatory legal requirements.
4. Duplicate or Incorrect Payments
If you believe you were charged incorrectly, charged more than once, or paid for a transaction that was not successfully recorded, contact us with the relevant payment reference.
We will investigate the transaction and correct verified billing errors where appropriate and as required by law. A billing-error investigation does not automatically guarantee a refund.
5. Access or Technical Issues
If a paid service cannot be accessed because of a verified technical issue attributable to our systems, contact us so we can investigate and attempt to resolve the issue.
Any refund or other remedy will be handled according to the applicable agreement and mandatory legal requirements. Contacting support does not itself mean a refund has been approved.
6. How to Contact Us
For payment, billing, or refund-policy questions:
- Email: info@kwtdigital.com
- Phone: +91 95821 73016
- Address: Prem Nagar, Uttam Nagar West, New Delhi 110059
Include your name, course or service, payment date, transaction reference, and a short explanation of the issue. Do not send passwords or full payment-card details.
Contacting support does not itself guarantee a refund.
You can also use our Contact page.
7. Applicable Law
This policy is subject to applicable law. Nothing in this policy is intended to exclude or restrict consumer rights or other remedies that cannot legally be excluded.
8. Policy Updates
We may update this policy as our services or legal obligations change. The updated policy will be published on this page with a revised last-updated date. Any applicable legal requirements concerning changes to existing transactions will be respected.